We use one of the best Property Management Software in the industry, with the ability to handle both short term and long term stays. We can store as many pictures for each property as needed, which is great documentation when security deposit questions arise at the end of a lease.
We also have a different philosophy than most - we are hands-on and communicate with the tenant. We do monthly exterior inspections. We also do inspections after storm/wind events. We explain to tenants that we work hard to provide them with clean, comfortable, well-maintained housing and ask them to work with us keeping it that way. We schedule a quarterly interior inspection, which also affords us the opportunity to change the HVAC filters. This improves system performance, keeps their utility bills down, and extends the service life of the system.